1. Acceptance of These Terms
By accessing or using FindPassengers, you agree to these Terms of Use and the Privacy Policy. If you do not agree, do not use the service. You must be legally able to enter into these terms in your jurisdiction.
2. About FindPassengers
FindPassengers helps passengers from the same flight find a flight group, communicate and compare claim experiences. It is a communication and information platform. It is not an airline, law firm, claims management company or claims handling agency. FindPassengers does not represent you before an airline or any other party and does not provide legal advice.
3. Eligibility and Accounts
Provide accurate account information, keep your credentials confidential and use only your own account. You are responsible for activity performed through your account until you notify us of suspected compromise. Some features require a verified email/password session and current membership of a flight group.
4. Flight Groups
Join only flight groups relevant to you and use them for their intended passenger coordination purpose. A flight group is not proof that a person travelled, experienced a disruption or has a valid claim. Groups and aggregate information may remain available after individual users leave.
5. User-Generated Content
You remain responsible for messages, claim information and files you submit. You must have the right to share that material. By submitting content, you allow FindPassengers to host, process and display it as needed to operate the relevant flight group and service. This permission is non-exclusive and limited to operating, securing and maintaining the platform.
6. Messages and File Uploads
Flight chat is visible to authorised members of the same flight group. Upload only supported JPEG, PNG, WebP or PDF files within the displayed limits. Do not upload malware, executable content, illegal material or files that violate another person’s rights. Technical validation reduces risk but cannot guarantee that every file is safe or accurate.
7. Claim Status Information
Your selected claim status is kept private from other users while group-level totals are shown in aggregate. Enter truthful information. Aggregate results are informational and do not establish why a claim succeeded or failed or whether another passenger has the same rights.
8. Acceptable Use
Use FindPassengers respectfully, lawfully and only for legitimate passenger coordination, comparison and communication. Respect group boundaries, security controls, rate limits and the privacy of fellow passengers.
9. Prohibited Conduct
You must not:
- spam, threaten, harass, intimidate or impersonate another person;
- commit fraud or provide deliberately false or misleading information;
- upload malware, harmful files, illegal content or content you may not share;
- scrape, harvest or misuse passenger information;
- attempt to bypass access controls, validation, rate limits or account security;
- interfere with the service or use it to harm another person or system; or
- use another passenger’s personal information for unrelated solicitation or abuse.
10. Privacy of Other Passengers
Treat information shared in a flight group as limited to its intended context. Do not republish messages, files, aliases or claim experiences without an appropriate lawful reason and, where required, permission. Do not attempt to identify an anonymous passenger alias or infer sensitive information from small aggregate counts.
11. Flight Information and Accuracy
Flight information can come from external providers and other operational sources. It may be incomplete, delayed, estimated or incorrect. Routes with the same flight number and date may have multiple legs. Check important information against your airline or airport.
12. Compensation Information
FindPassengers does not determine whether compensation is legally due and does not guarantee compensation, a particular claim result or equal treatment between passengers. You remain responsible for deadlines, evidence, your claim and communications with an airline, adviser, authority or other third party. Seek qualified advice where needed.
13. Third-Party Services and Links
The service relies on third-party infrastructure and flight-data services and may link to external websites. Third parties control their own services, content, availability, terms and privacy practices. A link does not make FindPassengers responsible for that service.
14. Affiliate Links
Some links may be affiliate links. FindPassengers may receive a commission if you use one, without necessarily increasing your price. An affiliate relationship is not a guarantee, endorsement of a specific outcome, legal advice or representation. Consider whether any third-party service is appropriate for you.
15. Intellectual Property
FindPassengers branding, interface and original platform materials are protected by applicable intellectual-property law. These terms do not transfer ownership to you. Your own content remains yours, subject to the limited operational permission in these terms.
16. Account Suspension and Termination
Access or content may be restricted, suspended or removed when reasonably necessary to address misuse, security, legal obligations or serious violations of these terms. Where appropriate, relevant circumstances and less restrictive measures should be considered.
17. Account Deletion
You can delete your account through the Account page after recent authentication. Your memberships, private claim status and user-specific account data are removed as described in the Privacy Policy. Existing messages and shared files remain in the chat with the sender shown as “Passenger deleted,” so deleting an account is not a way to retract all previously shared content.
18. Availability of the Service
We aim to keep FindPassengers available but do not promise uninterrupted or error-free operation. Features may be changed, paused or discontinued for maintenance, security, provider availability or product reasons.
19. Disclaimer of Warranties
To the extent permitted by law, FindPassengers is provided on an “as available” basis. We do not warrant that user content, flight information, claim aggregates or third-party information is complete, current or suitable for a particular claim. Mandatory consumer rights that cannot lawfully be excluded remain unaffected.
20. Limitation of Liability
To the extent permitted by applicable law, FindPassengers is not responsible for indirect or unforeseeable losses caused by reliance on user content, flight data, claim comparisons or third-party services. Nothing in these terms excludes liability that cannot legally be excluded, including liability for intentional misconduct or other mandatory protections.
21. Changes to the Service or Terms
We may update the service or these terms as the product, risks or law change. The latest revision date appears above. Material changes should be communicated appropriately. Continued use after an effective update means the updated terms apply, where permitted by law.
22. Contact
Questions about these terms can be sent through the Contact page. The operator’s legal identity, governing law, dispute forum and formal notice details must be completed and legally reviewed before public launch.